Free shipping is provided by The Eternity Rose for every order.
We use DHL Parcel Plus Expedited shipping in the US, which aims to deliver to most regions in the United States within 2-5 days. States closer to our Michigan warehouse are likely to receive delivery within 1-2 days. West coast orders may take up to 5 days. At The Eternity Rose, we appreciate that products need to be delivered quickly and in a reliable and predictable manner to ensure that the gift is ready for the important occasion. To achieve this goal, we utilize the latest and most up-to-date technology in processing orders, to ensure your gift arrives on time and in perfect condition.
Orders received before 1:00pm (business days) are generally dispatched the same day. Orders received after 1:00pm are generally dispatched the next business day.
Weekend orders are processed and shipped on Monday (except public holidays).
Immediately the item is dispatched, we email you a tracking number so that you are able to monitor the progress of your delivery.
If you do not receive the tracking email by close of the expected dispatch day, be sure to check your spam filter.
You are welcome to email info@eternityrose.com for all dispatch-related inquiries.
Please note - like all suppliers who rely on transport systems, we are subject to the vagaries of third-party logistics. Occasional delays can occur due to peak periods or inclement weather, so we recommend that you build in adequate delivery buffer time relative to the importance of your gift occasion.
DELIVERY FAQ
When is my order processed?
Orders received before 1:00pm Mon-Fri are generally processed and shipped the same day. Orders received after 1:00pm are generally dispatched the next business day. Weekend orders are usually dispatched on the Monday (except long weekends). Once freight for your order is booked, we email you a tracking number and link to track the progress of your delivery.
When will I receive the order?
Orders are typically delivered within 1-2 days of dispatch in most US states. Our warehouse is in Michigan, so depending on how close you are to this state, you may receive your order the next day after it is shipped.
Are there any costs associated with the delivery of my order?
There are zero costs for delivering your orders. We take care of all freight charges.
Can I keep track of my order?
Yes, once we ship your order, we email you a number and a link to the tracking web page for the carriers.
Where possible, we suggest you arrange your purchases to be sent to your place of work. If nobody is available, and there is nowhere safe to leave your package, USPS may leave a calling card which explains how the goods can be collected or redelivered. You can read more about order tracking here.
Can you deliver to a Post Office Box?
Yes, USPS delivers to post office boxes in most circumstances.
Can you do International deliveries?
Yes we deliver to most countries around the globe. There are over 50 destinations in our drop down country list which you will find during the checkout. International freight is free and delivered via USPS International. Some countries may charge duty before releasing the delivery. If duty is required, USPS will contact you and be able to take a credit card payment for duty over the phone. Most international deliveries take between 2-10 days. A signature will be required upon delivery.
If you have further questions about our delivery policies, we would be more than happy for you to discuss them with us. Please do not hesitate to email us at: info@eternityrose.com